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Cancellation Policy

How do I cancel an order?

 

You can cancel your order on CRAVACE customer care no. (8506976767) before the product has been shipped. Your entire order amount will be refunded.

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order on call on above given no. Your refund will be processed once we receive the originally ordered item back from the courier.

Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible on text message.


Cancellation and subsequent refund will also go through if we are unable to resolve a genuine technical fault within 2 business days from the time you had reported the error. On a valid cancellation and refund request, we offer you CRAVACE Wallet Credit (reward point credit), which can be used to place a fresh order.

 

How long will it take to process my cancellation request?

 

Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by text messages.

If the Order Status shows the item(s) in your order as 'Shipped', we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.

However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Cravace.